Privacy Policy

Summary

All Car Parts Limited is a member of the group of companies of which Vertu Motors plc is the holding company (each company being a Vertu entity).

As part of your dealings with All Car Parts Limited trading as All Car Parts, AceParts, PowerBulbs and CarBulbsDirect we will collect and otherwise process personal information about you in order to supply goods and services to you and to administer our relationship with you. This may involve sharing your personal information with third parties and other Vertu entities. This Privacy Policy describes in detail how we will use your personal information and how you can exercise your rights with respect to your personal information.

If we decide to change this Privacy Policy, we will post the updated Privacy Policy on our Websites so that you are always aware of what personal information we collect, how we use it and under what circumstances we disclose it. The updated Privacy Policy will take effect as soon as it is posted on our Websites.

Introduction

In this Privacy Policy, references to All Car Parts, AceParts, PowerBulbs, CarBulbsDirect, we, us or our (or words of similar import) means All Car Parts Limited.

The documents you receive from any Vertu entity will identify the relevant Vertu entity that you are dealing with in any particular instance.

For the purposes of this Privacy Policy All Car Parts Limited and the Vertu entities shall constitute the Vertu Group.  Other Vertu entities which are part of the Vertu Group have separate privacy policies which can be found on their websites.  If you access the Website of a Vertu entity other than those operated by All Car Parts Limited you should read the privacy statement of that site.

In this Privacy Policy, references to you mean the person whose personal information (as defined below) we collect, use and process. This includes anyone who visits our Websites, contacts us in connection with the purchase of any goods or services we provide or otherwise interacts with us (for example, via a physical or virtual store).

In this Privacy Policy, references to a Website means any website owned and operated by or on behalf of any Vertu entity including websites of our stores.

We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 2018 and the UK GDPR (as defined in The Data Protection, Privacy and Electronic Communications (Amendments etc.) (EU Exit) Regulations 2019 both as amended from time to time (together the Data Protection Legislation) and other applicable laws and regulations that relate to data protection and privacy.

Who is responsible for your personal information?

For the purposes of the Data Protection Legislation All Car Parts Limited is the data controller in respect of your personal information that we collect and process as further described in this Privacy Policy. All information is stored on a group database so will be shared with other organisations in the Vertu Group who may act as data processors.

We may share your personal information with other organisations that may receive and process your personal information as a data controller in their own right. Please see below for further information.

What information do we collect?

We may collect and process information about you, including your name, date of birth, address, contact details (including email address and mobile phone number), vehicle details, purchase history and data collected as part of any finance application or payment (including previous addresses, employment details, payment and bill information, and bank account and credit or debit card details). We may also obtain copies of your driving licence and other identification, and your vehicle insurance details. This information is referred to in this Privacy Policy as personal information.

In particular, we may collect and process the following personal information about you:

  • Information that you provide by filling in forms, including those on our Websites and those on third-party websites that contain advertisements for our goods.
  • When you enquire about or purchase a goods or services we collect personal information to respond to your enquiry and to process and complete your purchase.
  • Details about the transactions you carry out with us including vehicle support services and purchases of goods.
  • CCTV footage in which you feature when you visit our premises.
  • Information contained in and records of communications between us, including e-mails, letters and text messages. We also record calls between us for training, monitoring and quality control purposes.
  • Details of your visits to our Websites, including, but not limited to, traffic data, location data (including the country and telephone area code where your computer is located), IP (internet protocol) address, browser and operating system information, and the resources that you access (including the pages of our Website that you view and the website from which you access our Website). For more details of how we collect data through the use of cookies, please see the separate cookies policy on our Websites.
  • Details of your device and Google ID if you SMS "sign" or open a document that we send to you by SMS.
  • Information concerning your marketing preferences where these rely on consent.
  • Information relevant to the insurance products that we sell that are provided by third parties.
  • Information from you to enable us to propose you for finance, as required by the relevant third party finance company. This will include financial and employment information and verification documents.
  • Details of diagnostic tests and work carried out on your vehicle including video footage and records of parts used.
  • Some of our sites will use automatic number plate recognition technology to monitor vehicles visiting the site.
  • If you follow or comment on social media posts from or shared by the Group, we may collect details that are part of your public profile on social media sites.
  • Details supplied by you as part of a competition or prize draw entry.
  • Your details and details of your current vehicle when you provide details to us on one of our Websites.
  • If you sign up for a "My Car" account on one of our Websites, details of the vehicles that you have searched for, obtained quotations on or saved to your account, as well as details of any part-exchange or current vehicles you provide details of.

There may be circumstances when we collect special categories of personal data regarding your health, sexual orientation or criminal convictions, if you provide this information to us as part of a discussion regarding your vehicle or vehicle enquiry. In particular, if you use the Motability scheme, we may collect details about your disability and health to administer your application and verify your eligibility for the scheme.

If you provide us with personal information about another person, you must ensure that before you provide us with their personal information, you have their agreement to do so and that they are aware of the ways in which we use personal information as set out in this Privacy Policy.

datacontroller@vertumotors.com.

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

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